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WARRANTY CLAIMS PROCEDURE for Cables and Components

For Digital Signage & Environment Audio Bundles, please contact Customer Service.

Our goal is your satisfaction. If you believe you have a warranty claim, please read the following.


  • inLighten must receive warranty return(s) within 2 years of the original order date.
  • Item(s) must be issued an RMA# by inLighten.
  • Customer is responsible for all shipping costs of returned item(s).
  • Item(s) must include all original packaging and a copy of the Invoice that was shipped with the item(s). You may also print a copy of the order from your store account or from the inLighten Order Confirmation email you received. Please contact us if unable to locate your invoice/order confirmation.


  1. Click on one of the Contact Us links at the top and bottom of our store to open the Contact Us form.
  2. Choose “Sales” as the Category and type “Warranty Returns” as the subject.
  3. You must provide the original Order#, item code & item name in the “Message” field, along with your reason for returning the item(s).
  4. You will receive a reply containing a Return Material Authorization (RMA) number.
  5. Ship item(s) to inLighten in their original packaging along with a copy of the original invoice. The shipping label must include the RMA# supplied by inLighten.


inLighten Warranty Returns
9645 Wehrle Drive
Clarence, NY 14031

Once the item(s) is received with original packaging and a copy of the invoice, a determination will be made whether to replace, repair, or deny coverage under warranty. You will receive an email update and a shipping confirmation email with tracking number once replacement/repaired item has shipped.

For more information, read our Order Terms & Conditions.
For over 30 years, inLighten has been a recognized leader in digital media solutions by providing high quality systems that combine ease-of-use with vast functionality, and are built to last. Tens of thousands of client locations worldwide depend on inLighten products and services day in and day out. And so can you.
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